Following the AUSIEX separation from the Commonwealth Bank of Australia (CommBank), there will be some changes to the statements and information clients will receive this End of Financial Year (EOFY).
The CommSec Adviser Services (CAS) Investment Loan, CALIA+ and Accelerator Cash Account (ACA) products remain with CommBank, and continue to operate under the CAS brand. Although AUSIEX continues to temporarily provide secure website services to advisers and/or clients for day-to-day needs, they will not be providing any online statements for the CommSec Adviser Services products for EOFY 2021.
Margin loan and CALIA+ statements which are emailed/mailed to you and your clients on a monthly/quarterly basis will continue to be sent, and you should receive those in the first two weeks of July.
Online Equity Transactions with AUSIEX, Portfolio, and Interest and estimated dividend summary statements that were previously available from the website will not be available this year.
For each equity statement that was previously available online, you can obtain the relevant information by;
If you require any assistance with information previously contained within the portfolio or interest and estimated dividend summary statements, please contact us by emailing email@example.com
ACA statements and interest & tax summary information can be downloaded by the account holder from NetBank. If clients do not have NetBank access, they can register online. For assistance with NetBank access or obtaining ACA statements, clients can call 13 22 21 or +61 2 9999 3283 if calling from overseas (24 hours a day, 7 days a week), or visit a CommBank branch.
If you have any questions, please contact our Adviser Services team on 13 15 20 (or +61 2 8397 1801 if calling from outside Australia), 8.30am to 6pm (AEST), Monday to Friday.